1. Introduction
By booking a stay at Swami’s Ashram Hotel, guests agree to abide by these Terms & Conditions. These terms govern the relationship between the guest and the hotel, including the booking process, stay, and use of hotel services.Guests should review these terms carefully before making a reservation.
2. Reservations
- Reservations can be made via the hotel's website, phone, or authorized travel agents. A valid credit card is required to guarantee the booking.
- The hotel reserves the right to pre-authorize credit cards prior to arrival.
3. Check-In/Check-Out
- Check-in time is from 2:00 PM. Check-out time is by 12:00 PM.
- Early check-in and late check-out are subject to availability and may incur additional charges.
4. Cancellation Policy
- Cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid a cancellation fee equivalent to one night's stay.
- No-shows or cancellations made within 48 hours of arrival will be charged one night's stay.
5. Payment
- Full payment is required upon check-in. Accepted payment methods include cash, credit cards, and debit cards.
- Additional charges incurred during the stay must be settled upon check-out.
6. Rates
- Room rates are per room, per night, and include applicable taxes and fees unless otherwise stated.
- Rates are subject to change without prior notice.
7. Room Occupancy
- The maximum occupancy for rooms is specified at the time of booking. Exceeding the maximum occupancy may result in additional charges or refusal of accommodation.
- Guests must inform the hotel of any changes in occupancy.
8. Children and Extra Beds
- Children under the age of 12 stay free of charge when using existing beds. Extra beds and cribs are available upon request and subject to availability.
- Additional charges may apply for extra beds.
9. Pets
- Pets are not allowed unless specifically stated in the booking conditions or pre-approved by the hotel management.
- Guests are responsible for any damage or disturbances caused by their pets.
- Service animals are permitted in accordance with applicable laws.
10. Guest Responsibilities
- Guests are expected to conduct themselves in a respectful manner and not disturb other guests.
- Guests are responsible for any damage caused to hotel property during their stay and will be charged accordingly.
- Guests must comply with all hotel policies and regulations.
11. Smoking Policy
- Swami’s Ashram Hotel is a non-smoking property. Smoking is only permitted in designated smoking areas.
- A cleaning fee will be charged for smoking in non-designated areas.
12. Personal Belongings
- The hotel is not responsible for the loss or theft of personal belongings. Guests are advised to use the in-room safes provided.
- Unclaimed lost property will be held for a limited period and then disposed of according to hotel policy.
13. Use of Hotel Facilities
- Hotel facilities such as the gym, spa, and swimming pool are for the exclusive use of registered guests.
- Guests must adhere to the rules and regulations of each facility.
14. Events and Functions
- Any events or functions held at the hotel must be pre-approved by management.
- Any events or functions held at the hotel must be pre-approved by management.
15. Wi-Fi Access
- Complimentary Wi-Fi is available for guests.
- Usage is subject to the hotel's fair usage policy.
- Any illegal activities or misuse of the internet are strictly prohibited.
16. Parking
- Complimentary parking is available for hotel guests.
- The hotel is not liable for any damage to or theft of vehicles parked on the premises.
- Guests must follow all parking regulations and guidelines.
17. Liability
- The hotel’s liability for guest injuries or loss of property is limited to the extent permitted by law.
- The hotel is not liable for any indirect, incidental, or consequential damages.
- Guests are advised to have their own travel insurance.
18. Force Majeure
- Swami’s Ashram Hotel is not responsible for any failure to perform its obligations due to events beyond its control, such as natural disasters, strikes, or government restrictions.
- In such events, the hotel will make reasonable efforts to assist guests.
- No refunds will be issued for cancellations due to force majeure events.
19. Privacy Policy
- Guests' personal information is collected and used in accordance with the hotel's Privacy Policy.
- The hotel ensures the confidentiality and security of guest information.
- Guests have the right to access and correct their personal information held by the hotel.
20. Governing Law
- These Terms & Conditions are governed by the laws of the jurisdiction where the hotel is located.
- Any disputes arising from these terms will be resolved in the courts of that jurisdiction.
- Guests agree to submit to the jurisdiction of the local courts.
21. Amendments
- The hotel reserves the right to amend these Terms & Conditions at any time without prior notice.
- The latest version will be available on the hotel's website and at the front desk.
- Continued use of the hotel's services constitutes acceptance of the amended terms.
22. Contact Information
- For any inquiries or assistance, guests can contact the front desk.
- The hotel's official contact channels are provided on the website.
- Guest feedback and suggestions are always welcome.
23. Health and Safety
- Guests must adhere to the health and safety guidelines provided by the hotel.
- This includes any measures related to public health emergencies.
- The hotel has the right to refuse service to anyone not complying with these guidelines.
24. Complaints
- Any complaints regarding the stay should be reported to the front desk immediately.
- The hotel will address and resolve the issue promptly.
- Guests can also provide feedback through the hotel's official channels.
25. Acceptance of Terms
- By confirming a reservation, guests acknowledge and agree to these Terms & Conditions.
- Guests are deemed to have accepted these terms upon check-in.
- Failure to comply with these terms may result in termination of the stay and additional charges.